Large enterprises rely on third-party vendors to achieve better business outcomes. But most businesses lack a formal process to guide them in managing third-party vendors. Successful vendor performance management depends on real-time information and a two-way communication process between the vendor and purchaser.
Incorporate your business functions into a central platform your staff can access — at any time and on any device. Our ServiceNow vendor management platform will help your organization track and evaluate your vendors so you can identify which ones deliver the best service.
Actively Manage Your Third-Party Vendors
We enhance your ServiceNow application to help you measure and improve vendor performance. In turn, you can drive better operations and increase profits.
Our system works by using Key Performance Indicators (KPIs) that measure communication time lags, delivery lead times, price changes, payment terms, breakages, and other relevant factors, among your suppliers.
With our ServiceNow supplier management solutions, you can get a clear and quantitative view of each vendor’s performance, and how each one enhances your business performance and improves sales. You will be able to perform the following:
- Score and rank your vendors depending on their ability to comply with regulations, maintain product reliability, and ensure customer satisfaction
- Review vendor scorecards and gather feedback based on your personalized, business-specific metrics
- Make more informed decisions based on vendor performance assessments
Regularly measuring and reporting these KPIs will help you address repeat performance issues as well as chronic underperformance. This way, you can enhance the relationships you have with your vendors.
Achieve Greater Supplier Performance
Build better relationships between vendors, incidents, and service level agreements. By consistently measuring and analyzing your vendor performance, you can increase end-user satisfaction and obtain insights about how one benefits your enterprise.
Use our ServiceNow vendor management system to incorporate vendor tickets into the incident management lifecycle. Our platform contains ratings for all our third-party vendors. It automates manual tasks to increase the vendors you manage. Also, it consolidates vendor and asset models to match your business needs.
The data you receive from tracking vendor performance can help you address minor issues before they turn into more significant problems. You will also be able to identify areas that require improvement. Our innovative solutions optimize both vendor and business performance.
Implement Greater Cost Control for Your Suppliers
Our ServiceNow experts design and implement a solution aligned with your organization’s specific needs. After investing in the platform, you’ll need to ensure that you’re maximizing your ROI while delivering a solution both on-time and within budget.
Turn to our ServiceNow supplier management application for absolute visibility into your vendors and their assets and purchase agreements.
Our sophisticated web-based solution provides a comprehensive view of each vendor’s contracts, rates, terms, conditions, and services. From a single platform, you can collect and summarize these financial transactions and classify them to single out your key suppliers.
Cask has a proven track record of getting existing ServiceNow users on board our innovative solutions. Let us help you manage your vendors better.
Get in touch with us today for a complimentary consultation.