Human Resources Digital Transformation and Case Management
Changing how we approach providing HR Services to employees is a big step forward. Making HR accessible 24 x 7 x 365 on any device and then enabling HR management the insights to manage that new world is what Cask is here to do.
HR Case Management Consulting
HR Cases are the records of interaction between employees and HR staff; it is the transcript of activity that helps the employee get the services that they need. They can begin by a call to an HR service center or through the use of a catalog, similar to what you would find on a popular e-commerce website or in a traditional magazine-style catalog. Cask can help companies design, create, and manage a catalog of cases to help them better manage and measure the work of HR while providing superior service to their employees.
- HR Case Management Design
- Portfolio Management of HR Cases
- HR Case Metrics and Measurements
- ServiceNow HR Governance and Maturity Roadmapping
HR Digital Transformation
Moving from a world of paper to a world of digital HR cases can be a big transition. Cask helps companies bridge the gap from a single long Employee Action Form on a shared drive and email driven processes to a world for digitally available and enabled HR services. When combined with a shift to a new way of working a ServiceNow HR Case Management Implementation can take on characteristics of a major transformational event. Integrating your entire Human Capital Management (HCM) tool set as a part of a transformational effort can be challenge. Many organizations are filled with specialty HR systems today. Moving those functions to the cloud and integrating them into a single Human Capital Management approach is key to transforming your HR department. Changing the way people work and the tools they use to engage each other can take more support than just turning on a tool.
- Organizational Design Consulting
- Organizational Change Management Consulting and Execution Support
- HR Case Management
- Training Design, Creation, and Execution
- Shared Services Design
- Knowledge Management Design, Consulting, and Enablement
- HR Case & Knowledge Metrics & Reporting Design and Creation
ServiceNow HR Case Management Implementation
As a ServiceNow Gold Services Partner that also speaks HR Cask is positioned to help turn on Servicenow HR Case Management and Knowledge Tools to support your organization. This minimalist approach is designed to quickly get the tools stood up in a fast, efficient implementation that positions your company for success and maturation over time. Perfect for the crawl, walk, jog, run approach.
- Basic Case Management Design
- ServiceNow HR Case Management Implementation
- Integrations between HRIS / HCM systems and ServiceNow
- ServiceNow HR Knowledge Management Implementation
- Technical Knowledge Transfer
- ServiceNow HR Governance and Maturity Road-mapping
HR Case Management Design and Creation
Your HR Case Management environment is going to mature over time but maintaining a constant team to design and implement new case types may not make sense for you. Who staffs for peak activities after all. Cask offers a design and creation capability to help you roll out new HR Case Types in a predictable manner at a fixed cost, no more surprises.
- HR Case Design Working Sessions
- Service Catalog Factory