Resources

Unlock the Hidden Value of Your IT Investments with Service + Financial Management


Cask Webinar ITFM Unlock Hidden ValueJoin Cask’s Dale Landowski and Mark Liuag for a webinar on Tuesday, October 10th, “How to Unlock the Hidden Value of Your IT Investments with Service + Financial Management”, for an in-depth look at how you should be thinking about IT Financial Management (ITFM) and the strategic linkage to IT Service Management (ITSM) that will provide your organization the key to unlock the promises and expectations associated with ITFM.

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3 Toxic IT Cultures that Push Growth Away, and How to Avoid Them

The danger of a toxic IT culture can be catastrophic in any sized organization. What’s worse is that once the toxic culture has started, it can take a long time to reform into a more conducive, productive, and progressive environment. Every healing process starts with acceptance, so the question is: How do you know if you are in a toxic environment? How can you tell if YOU are the cause?

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When the Cold War Goes Hot

The world’s most successful, prolific and relentless hackers consider the Internet their battlefield. And what these cyber criminals seek to acquire are US’s top intellectual property assets which include weapon designs, chemical formulas, product blueprints and negotiating strategies.

In short, the United States federal government is in an information fight. And in effort to close the gaps existing in the complex, executed informational campaigns ran daily by our enemies, agencies are looking to a centralized, structured response platform to efficiently and effectively tackle the broken security incident response systems currently in place.

With ServiceNow you can respond to security threats at light speed, before they impact the agency. Our security operations maturity model features a deep connection with IT, improving processes to enhance defenses – and ultimately resolving real security threats fast.

Join ServiceNow and Cask on Thursday, March 23rd at 11:00 AM PST / 2:00 PM EST for a case study and demo on our intelligence tool that can remediate your agency’s cyberspace issues. You will learn how to:

  • Integrate your security products
  • Automatically prioritize security incident
  • Utilize threat intelligence
  • Determine Response Action
  • Remediate Threats Fast
  • Review Post Incident Reports
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Do You Know How Federal Organizations Are Getting the Most from their ServiceNow Investment?

Join Cask in this joint webinar hosted by our partner, Stave, that will showcase real examples of how U.S. Government Federal customers are getting the most out of their ServiceNow investment by leveraging the pre-built software applications available in the new ServiceNow Store.

Learn from industry experts during a vendor-agnostic discussion on lessons learned, best-practices, and where we expect Federal customers to go in 2017.

 

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Cyber War Story: Session 2- Vulnerabilities with Externally Developed Products

Session 2: Vulnerabilities with Externally Developed Products

Welcome to our second installment of a Cask series that our Associate Director of Risk and Security Solutions, Matthew Kasurkin, will be leading for CISOs, CIOs, IT Auditors, Risk Management personnel, Security Engineers, Analysts, and Architects who are trying to figure out a better way to manage security incidents and vulnerabilities!

Do you have a current HR system for onboarding? Were the appropriate security measures taken in the development of this system? Onboarding a new employee entails loads of sensitive data. In this session, Matt will go through a real life scenario for a company and teach how Cask’s best practice use of ServiceNow Threat Intelligence and Vulnerability Management can reduce the risk of a data breach.

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Webinar: Cyber War Stories- Using ServiceNow to Neutralize Security Incidents

Session 1:  Stolen Data 

Welcome to a regular Cask series that our Associate Director of Risk and Security Solutions, Matthew Kasurkin, will be leading for CISOs, CIOs, IT Auditors, Risk Management personnel, Security Engineers, Analysts, and Architects who are trying to figure out a better way to manage security incidents and vulnerabilities!  

Does your company have proprietary or private data?  What happens if it is leaked or stolen?  Do you have a way to report incidents effectively or do you rely on email and spreadsheets?  What happens if the email is missed or if the spreadsheet is not updated?  Are you at risk?  During this session, Matt will walk us through a common scenario and some of Cask’s best practice process steps on how to handle a security incident.  He’ll then turn it over to Nate Weldon, Technical Advisory Manager, who will demonstrate how to use ServiceNow to automate the process.   (more…)

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Financial Management in a FITARA World

Thursday, November 19th, 2015 | 11:00 AM EST (60 mins)

Join Cask and Apptio for an inside look into Financial Management in a FITARA World. With the passage of the Federal IT Acquisition Reform Act (FITARA), agencies are looking for ways to improve Financial Management in a FITARA World. You will learn how Technology Business Management groups, practices and technologies are aligning to increase transparency of IT assets to enable better IT planning and agency abilities to meet FITARA requirements. We welcome our webinar speakers: (more…)

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Transforming Higher Ed IT Panel:  Making the Shift to a Services Focus

Wednesday, October 21st at 9am PST

The fall semester has started at universities across the country, and many schools are beginning to look out into 2016…With over 150 universities across the globe downloading our white paper, Services University: Transform Higher Eduation IT Organizations with a Services Focus, we thought it made a ton of sense to talk to some of our customers about these topics and share this conversation with you!

Join us on October 21st, to hear from Cask’s panel of university customers who are transforming their IT organizations by making the shift to become a services-focused organization. Cask’s Director of Enterprise Solutions, Jason Rosenfeld, will be hosting a panel with several university leaders, to hear their advice, learn from their successes and pitfalls, and hear what they are looking forward to for 2016.  We welcome our amazing panel including:

  • Lisa Kass, Associate Director, University of Southern California
  • Carol Gonzales, Associate CIO, Cal Poly Pomona
  • Borre Ulrichsen, CIO, California State University – East Bay

In this webinar, you will get the opportunity to hear the opinions of industry experts based on their first-hand experiences.  Some of the questions we’ll be sure to ask are:

  • How are Higher Ed IT Departments different from IT departments in other industries? How are they similar?
  • What is the most important step in becoming a services-focused organization?
  • What is the biggest challenge in transforming an organization to a services focused one?
  • What initiatives are you focusing on for 2016?

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Webinar: Service Continuity Management: Ordinary Disasters

Kenneth GonzalezPresented by
Kennenth Gonzalez, Senior Consultant, Cask
In this session, we will begin our detailed investigation of the ITIL framework with Demand Management. It’s one of the lesser known and talked about processes from the Service Strategy book.

In this session, we will continue our detailed investigation of the ITIL framework with IT Service Continuity Management. It’s one of the better known (named) processes from the Service Design book

IT Service Continuity Management (ITSCM) is a process that is commonly talked about, but often largely ignored. To make matters worse, it’s often confused (and then conflated) with its siblings — Business Continuity Management and Disaster Recovery. The unfortunate part of this is that many think of ITSCM in the context of a high visibility, major event (e.g. earthquake, forest fire, hurricane, etc.), not those events which are likely to occur on a near-routine basis. Having an understanding and appreciation of the fit of ITSCM is an important element of any ITSM initiative. During this presentation, we’ll talk about:

  • How IT Service Continuity Management can be useful to you beyond what is written in the ITIL publications;
  • What role IT Service Continuity Management in improving your current practices;
  • What you must do to get serious about IT Service Continuity Management;
  • What you should pay attention to, to ensure you are getting all you can from your IT Service Continuity Management activities.

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Demand Management: Uncharted Territory

Kenneth GonzalezPresented by
Kennenth Gonzalez, Senior Consultant, Cask
In this session, we will begin our detailed investigation of the ITIL framework with Demand Management. It’s one of the lesser known and talked about processes from the Service Strategy book.

While some would consider Demand Management useful only to those who wish to amaze and confuse their peers at ITSM conferences, these same people would be surprised. An understanding and appreciation of Demand Management is an absolutely critical input to several practice areas which most consider “core” to ITSM.

During this presentation, we’ll talk about:

  • How Demand Management can be useful to you beyond what is written in the ITIL publications;
  • What you can use Demand Management for to improve your current practices;
  • Some of the methods you can use to get serious about Demand Management;
  • What you should pay attention to, to ensure your Demand Management investigations are going well
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