Cask & Cloud Sherpas Host Complimentary One-Day Executive Session in DC


Join Cask and Cloud Sherpas on November 6th and learn how you can ensure that the objectives of your business are being met by your IT organization. This session will cover developing a Services Culture through the use of common practices, methods to directly connect the mission and business goals to the implemented solutions, ensuring your organization is gaining optimal value out of its implemented solutions and measuring and reporting success of IT tools. Space is limited, request your spot using the form below.


      • Find out how to get your IT department to help you meet your strategic, high-level objectives
    • Learn how to transform your organization into a services culture
    • Obtain a better understanding on how you can tie your organization’s initiatives back to your leadership objectives and vision
    • Hear about what other high-performing IT organizations (Einstein, Sephora etc) are doing


Cask LLC
4601 N. Fairfax Drive, Suite 1200
Arlington, VA 22203
Thurs, Nov 6th, 2014

Complimentary session provided by:




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For additional information or questions, please contact Stephanie Keelan, Client Services; or (858) 634-6224.

Escape the Service Management Twilight Zone


Does your organization have a service catalog in place, but struggle with low customer satisfaction or lack of user adoption? Is your organization hearing from customers, “I requested something from IT, but it has never been delivered and I don’t know who to contact.” Is your organization missing a one stop shop for customers to order services? Too many times we walk into organizations that are facing these challenges, but they are unsure of why and how to address the problems.


Understanding ITIL and the Service Lifecycle from a “Non-IT” Perspective – Part 2


Last week at Harbaugh’s restaurant, we learned about the first stage of the Service Lifecycle, Service Strategy.  As a reminder, we are discussing the Service Lifecycle, in “non-IT” terms, by comparing each of the stages to the experience of dining at our favorite restaurant. Last week, in the Service Strategy stage, we talked about how Jim developed his strategy for his restaurant. Now lets take a quick look at the next stage of the Service Lifecycle, Service Design.


Getting it Right: Invest in Service Design


Wonder what you missed at the NorCal ServiceNow User Group last week?  It was a full crowd at the SFO Aviation Museum – and the day was filled with engaging breakout sessions. I had the opportunity to discuss “getting it right” and developing a roadmap to implementation. One of the key elements that I focused on was the importance of service design.


Cask & Cloud Sherpas Invited to Present at NowForum


Experts at Cask and Cloud Sherpas presented on Apps Dev Processes and Implementation

Cask Presented ITSM Workshop to ServiceNow Community

By request of the CO LUG, Cask led two process discussions: Service Portfolio & Catalog as well as SDLC & Release Management.

Cask Invited to Speak at the Cherwell Global Conference


Learn how to increase process design “time to value” and process effectiveness.