Last week at Harbaugh’s restaurant, we learned about the first stage of the Service Lifecycle, Service Strategy. As a reminder, we are discussing the Service Lifecycle, in “non-IT” terms, by comparing each of the stages to the experience of dining at our favorite restaurant. Last week, in the Service Strategy stage, we talked about how Jim developed his strategy for his restaurant. Now lets take a quick look at the next stage of the Service Lifecycle, Service Design.
Wonder what you missed at the NorCal ServiceNow User Group last week? It was a full crowd at the SFO Aviation Museum – and the day was filled with engaging breakout sessions. I had the opportunity to discuss “getting it right” and developing a roadmap to implementation. One of the key elements that I focused on was the importance of service design.
Experts at Cask and Cloud Sherpas presented on Apps Dev Processes and Implementation
By request of the CO LUG, Cask led two process discussions: Service Portfolio & Catalog as well as SDLC & Release Management.
Learn how to increase process design “time to value” and process effectiveness.
Congratulations to all of our Prize Winners
What is your organization struggling with? Let us help
The answer is neither…It’s always customer first! As someone who is by nature very structured and process focused, it makes me cringe when some of my clients come to us after they have implemented their tool and say, “we just bought a tool, and (more…)
We sometimes spend so much time engaging in process maturity that we forget about a major factor that contributes to the success of our organization… people. Many of us spend most of our time helping organizations improve their processes resulting in greater process efficiency and effectiveness. The rest of us might find ourselves on the receiving end of some of these engagements. Whether we are imparting knowledge or receiving it, there is a “people factor” that sometimes gets overlooked. (more…)
Cask will be exhibiting at the AZ itSMF Conference in Phoenix September 26th