Drive, Innovate and Expand your ServiceNow® Platform with Cask
Innovate user experiences, Drive outcomes and Expand capabilities quickly on the ServiceNow platform with Cask experts.
Make the most out of your ServiceNow investment by reducing cost and improving quality of services across the enterprise with Cask’s end-to-end solutions. Our ServiceNow portfolio contains offerings that enable our clients to execute an end-to-end vision across a shared services organization or within a services based organization such as IT, HR, Facilities, or Legal. Our consultants will help you.
IT OPERATIONS MANAGEMENT:
Gain visibility and reduce cost with ServiceNow® ITOM automation!
Getting Started Packages
Looking to make the most of your ServiceNow ServiceWatch investment? Look no further! Cask is one of the only partners that can deliver high value ITOM services at entry point pricing to help customers get started. Contact us to learn more about these entry level services:
- 3-Week ITOM Getting Started Implementation
- Event Enrichment
- CMDB Best Practice Modeling
- Service Portfolio Best Practice Workshop
Want to know the impact of a server in your infrastructure going down? We’re not just talking about the technical impact, but the business impact as well. A Cask ServiceWatch Mapping implementation on the ServiceNow Platform provides end-to-end Service Visibility for each business service within your enterprise. This includes top-down information from business services and applications, as well as bottom-up infrastructure. Don’t let business services remain a mystery any longer! Learn More.
Leverage your increased service visibility and detailed CMDB to take automated action within your infrastructure. Cask sets up closed loop orchestration processes in ServiceNow to automate actions like resetting passwords, deploying end user software, delivering approved patches, and a host of other cost savings automation possibilities. Contact us to learn about all of the ways you can leverage orchestration to save time and money.
SECURITY, GOVERNANCE, RISK AND COMPLIANCE:
Leverage the power of ServiceNow for Security Operations and GRC!
Getting Started Packages
If your organization already owns ServiceNow and you are currently tracking incidents and vulnerabilities in spreadsheets you should ask yourself why. Because Cask is one of the first partners to provide Security Operations services, we are able to provide shorter time to value packages that get customers up and running in as little as two weeks! Click here to learn more about 2-week packages focused on:
CMDB and Security Operations
Cask can help you define, build and implement your CMDB to further identify how security incidents and vulnerabilities impact business services and components within the IT infrastructure. Take a it a step further by working with Cask to integrate security management tools like Splunk, Tanium, Firescope and others to gather additional critical information and make quicker, better decisions. Contact us to learn more.
Governance, Risk & Compliance
Are you working with a legacy GRC application that is not capable of having controls related back to your IT operations processes? Are you looking for end-to-end ways to manage risk in your IT environment? We have constructed solutions for customers that have improved how they manage risk and SOX, HIPAA, PCI, FISMA, GLBA compliance. Contact us to learn more how we have worked with some of ServiceNow’s largest and complex customers to define GRC processes and implement them on the platform.
Service Management across IT, HR, Facilities and more...
Getting Started Packages
Let us show you the way…We have helped over 100 ServiceNow customers begin the “right way” and avoid the common pitfalls others have faced prior to working with Cask. Contact us to learn more about:
- Service Starter Package (Employee Self Service, Service Catalog, Request and Incident Management)
- Core ITSM Package (Incident, Request, Problem and Change)
- HR Starter Package (Case and Knowledge Management)
- Facilities Starter Package
Looking for more than just an implementation? If you are looking to transform from a technology focused IT organization to a service and customer focused organization, Cask can help. A ServiceNow implementation will only get you so far, if you don’t have your processes well defined and the people in the organization onboard to support them using ServiceNow. Cask experts have been recognized by our customers and global research firms as a thought leader with not only the knowledge to lead transformations, but more importantly the experience! Contact us for a complimentary consultation on what transformation could look like for your organization.
Are you looking for an easy way to manage HR cases and “how to” article? Do you need a systemized way to report on how well your HR team is supporting your customers? Are you impressed with the way IT has offered easy access to request services via self service? Cask has taken HR to a whole new level by helping customers build their HR processes and implement HR portals on the ServiceNow platform. Contact us to learn more.
Are you working was a homegrown solution for facilities that is no longer good enough? Are you looking to integrate parts work orders with procurement tools? Cask experts can help you drive efficiency with ServiceNow in Facilities Maintenance, Work Order Management and even support Field Operations with Geospatial visibility of work and technicians. Contact us to learn more.
Create value by developing fully functional services
Defining Services and Portfolio
Rome wasn’t built in a day, and neither should your Service Strategy. Cask can help get the right people together from your organization to determine a clear portfolio of services and an appropriate hierarchy to present value to your customers in a Service Catalog. We take an Enterprise approach to services to ensure alignment and coordination between services. Contact us to learn more. about how we have help hundreds of customers build their services strategy, portfolio and catalogs.
PPM, Demand and Resource Management
Imagine the power of integrating incoming demand with your overall portfolio strategy to determine which projects to invest in. Take it a step further to relate project tasks to changes. Cask can help you to connect the dots across portfolios and provide visibility to the resources that support projects and operational tasks. Contact us to find out how we are helping customers take a step back to build and realize the vision.
ServiceNow Platform Governance
Is your organization struggling with keeping up with demand you receive for new ServiceNow projects, enhancements and general maintenance? Are you looking to expand the use of the platform, but have not set up a mechanism to control what should or should not be considered a ServiceNow project? Look no further! Cask is the only company to work with ServiceNow to build the best practices model for governing the platform. Download the ebook and contact us to learn more.
So once you have your services and portfolio defined, how do you describe the value provided back to the business? Cask partners with clients to define pricing and cost models for transparency and build strategies to effectively plan and budget. Cask can then implement these in ServiceNow Financial Managment to drive improvement activities such as data center consolidation, application rationalization, cost reduction, value realization and others. Learn more about our investment based budgeting methodology.
Reinvent Your Portal with Cask User Experience Design
Reskin Your Self Service Portal
Game changer! This is it. People in your organization not using self-service? Are people complaining that your portal is hard on the eyes? Re-skinning your self service portal can accelerate your journey to a vastly improved design. We have put together an offering to get you from your existing portal to one that will turn heads in less than four weeks. Contact us to learn more.
Are your customers complaining that it is just too hard to know how or where to ask for things? Are you looking to transform your organization’s image to customers? Cask provides complete UX design services including:
- Brand and content strategy
- Information architecture
- Conceptual design
- Rapid Prototyping
Self Service Implementation
Once design is complete, it is time for implementation. Cask can help you with your CMS or Service Portal implementations on the ServiceNow platform. Contact us to find out how we have helped not only ServiceNow customers implement Self Service, but ServiceNow themselves.
ORGANIZATIONAL CHANGE MANAGEMENT:
Don’t forget the people! Drive the organizational change required for success!
Defining the Change
Are you struggling where to start with a major implementation or transformation? For all Organizational Change efforts we begin with defining the actual change to take place. A clear end-state definition includes coordinated action, measurable outcomes and clear messaging that will be required when building marketing and communication materials.
Change Planning and Readiness
Once the change has been defined, it is time to plan and design for adoption and risk reduction. This includes strategic alignment, cultural compatibility and benefits-based phasing. Here we build stakeholder maps to help drive communication plans custom built to your organization. In addition, we also begin facilitating focus groups to gear the organization up for change and ensure the proper readiness.
Marketing and Communications
Once we have carefully constructed and planned for change it is time to start communicating it out to targeted groups and customers. Cask provides for multiple mediums to describe and effectively market the change including the design and delivery of print materials, explainer videos, training videos, emails, presentations and more. Contact us to see some samples of our work.