Service Management and Operations
When you choose Cask you receive years of leadership experience applying ITSM best practices (i.e. ITIL®, COBIT®, CMMI-SVC), standards (ISO/IEC-20000) and Lean Six Sigma techniques. Our associates are highly effective change agents that have led IT transformation activities for multiple clients across many industries.
The Cask ITSM portfolio includes eight offerings that provide effective strategies, processes and solution design to enable positive business outcomes for customers:
More than just designing a Service Catalog, Cask helps the customer to understand the services that IT provides to the business. Cask also helps customers make improvements and demonstrate value long after the engagement ends.
Cask enables the rapid improvement of processes to dramatically increase quality, improve value, decrease cost and reduce risk to your organization. Cask provides this service via hands-on workshops or ﬁxed price engagements.
Cask provides independent maturity assessments based off of industry best practices and the international standard for performing assessments, ISO/IEC 15504. These assessments provide a baseline, enabling customers to measure improvements over time.
Cask partners with clients to support Business Continuity and IT Service Continuity programs. Cask conducts Business Impact Analysis (BIAs), develops Business Continuity Plans (BCPs) and creates focused training programs to increase program awareness across an organization.
Cask offers training through both hands-on guidance as well as standalone offerings in ITSM (ITIL®, ISO/IEC 20000), IT governance (COBIT®, Balanced Scorecards), Information Security (ISO/IEC 27001, SABSA), Process Improvement (Kepner-Tregoe®, TIPA), Project Management (PRINCE2®, PMI®) and Cloud Computing.
With an unbiased approach, Cask provides evaluation of ITSM tools, associated risks, costs, and performance. At the end of an engagement our clients feel well-informed about the investment they are about to make.
Cask assists customers develop, implement and adopt IT Asset Management programs. Our engagements focused on software licensing compliance and audit risk mitigation have provided immediate ﬁnancial return to our customers.
Cask helps clients build cloud and mobility strategies enabling cost savings and other efﬁciency opportunities. We provide cloud and mobile portfolio analysis and development including IT infrastructure and application reviews, BYOD vs. COCO studies, cloud vs. in-house studies, and information security assessments.