Services

Service Management and Operations

When you choose Cask you receive years of leadership experience applying ITSM best practices (i.e. ITIL®, COBIT®, CMMI-SVC), standards (ISO/IEC-20000) and Lean Six Sigma techniques. Our associates are highly effective change agents that have led IT transformation activities for multiple clients across many industries.

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The Cask ITSM portfolio includes eight offerings that provide effective strategies, processes and solution design to enable positive business outcomes for customers:

smo_icons_spcdService Architecture

More than just designing a Service Catalog, Cask helps the customer to understand the services that IT provides to the business. Cask also helps customers make improvements and demonstrate value long after the engagement ends.

smo_icons_pdiBusiness Process Management

Cask enables the rapid improvement of processes to dramatically increase quality, improve value, decrease cost and reduce risk to your organization. Cask provides this service via hands-on workshops or fixed price engagements.

smo_icons_maAssessment and Analysis

Cask provides independent maturity assessments based off of industry best practices and the international standard for performing assessments, ISO/IEC 15504. These assessments provide a baseline, enabling customers to measure improvements over time.

smo_icons_scpService Continuity Planning

Cask partners with clients to support Business Continuity and IT Service Continuity programs. Cask conducts Business Impact Analysis (BIAs), develops Business Continuity Plans (BCPs) and creates focused training programs to increase program awareness across an organization.

smo_icons_teEducation and Coaching

Cask offers training through both hands-on guidance as well as standalone offerings in ITSM (ITIL®, ISO/IEC 20000), IT governance (COBIT®, Balanced Scorecards), Information Security (ISO/IEC 27001, SABSA), Process Improvement (Kepner-Tregoe®, TIPA), Project Management (PRINCE2®, PMI®) and Cloud Computing.

smo_icons_itapTool Procurement Advisory

With an unbiased approach, Cask provides evaluation of ITSM tools, associated risks, costs, and performance. At the end of an engagement our clients feel well-informed about the investment they are about to make.

smo_icons_tpaIT Asset Management

Cask assists customers develop, implement and adopt IT Asset Management programs. Our engagements focused on software licensing compliance and audit risk mitigation have provided immediate financial return to our customers.

smo_icons_cmsCloud & Mobility Strategy

Cask helps clients build cloud and mobility strategies enabling cost savings and other efficiency opportunities. We provide cloud and mobile portfolio analysis and development including IT infrastructure and application reviews, BYOD vs. COCO studies, cloud vs. in-house studies, and information security assessments.

Contact Cask to discuss your SMO needs.