Ready to Improve But Not Sure Where to Start? Choosing the right areas to improve first can show quicker results and pave the way for additional funding and resources to continue the efforts. However, choosing the right framework or standard to measure against can be challenging. An objective third party assessment using industry standards provides information to ensure there is focus in the right improvement areas to improve maturity.
THE CHALLENGE
Many organizations are asked to improve something within their organization to promote continuous improvement. However, there are natural internal biases and organizational silos that make it extremely difficult to perform objective analysis of an organization’s current state and what improvement areas to target internally.
SOLUTION OVERVIEW
Cask associates work as independent advisors, able to address the issues that can be hard to raise internally. Our external maturity assessments compare an organization to standards and assess the maturity level of selected processes to identify both strengths and improvement areas. The result is an objective, prioritized improvement roadmap.
Cask uses Tudor’s ITSM Process Assessment (TIPA), an internationally recognized assessment framework to assess IT Service Management processes in a structured, objective and repeatable way. This approach combines ITIL best practices with ISO/IEC 15504 standards for assessing processes. Our associates are trained and certified TIPA assessors who have performed assessments for IT organizations across many industries including Finance, Healthcare, Government and Entertainment.
WHY CASK
Cask has a strong history of performing assessments that enable clients to improve their maturity over time, lower service costs and improve the customer experience. Presenting our prioritized Assessment Report in an interactive workshop helps our clients focus on the identified IT Service Management initiatives and actions. Assigning a priority and developing a roadmap is critical for organizations to have measurable success. Our assessments:
- Determine the Process Maturity with respect to ITIL® through evaluation of people, process and tools
- Help organizations prepare for ISO/IEC 20000 Certification
In addition, our approach requires customer feedback to understand customer perception on the quality of the services provided.
