Cask provides multiple engagement types and durations to our clients based on their need.
When you choose Cask you receive years of leadership experience applying Lean Six Sigma techniques and ITSM best practices (i.e. ITIL®, COBIT®, CMMI-SVC) and standards (ISO/IEC-20000). Our associates are highly effective change agents that have led IT transformation activities for multiple clients across many industries.
The Cask ITSM portfolio includes seven offerings that provide effective strategies, processes and solution design to enable positive business outcomes for customers:
Agile Service Management
Cask advisors work with you to identify service and process improvement areas to rapidly increase quality, improve value, decrease cost, and reduce risk to your organization. The methodology includes five phases: Assess, Design, Adopt, Improve, and Control. MORE
IT Governance Strategy
Cask evaluates a client’s mission and aligns it to the overall governance strategy. At the heart of the governance strategy is data and information. Cask provides a clear way to manage the infrastructure and data through strategies, processes and automation. MORE
IT Metrics & Analytics
Metrics & Analytics are core to a client’s success. You cannot manage what you cannot measure. Cask provides industry best practices metric and analytics design as well as relevant Key Performance Indicators for a service.
IT Resource Planning & Analysis
Cask provides an analysis of IT capacity and demand using Operations Research applications and algorithms for demand analysis. The resulting predictive model for hardware, software and labor allocation enables IT operational and financial success.
ITSM Training
Cask offers training through both hands-on guidance as well as stand-alone offerings in ITSM (ITIL®, ISO/IEC 20000), IT governance (COBIT®, TOGAF®, Balanced Scorecards), Cloud Computing, Information Security (ISO/IEC 27001, SABSA), Process Improvement (SPICE, ISO/IEC 15504, Lean IT), and Project Management (PRINCE2®, PMI, MSP). MORE
Maturity Assessments
Cask provides independent operational maturity assessments based off of industry best practices and bench marks. This includes an assessment of the people, processes, services, tools and relationships with suppliers. MORE
Outsourcing Valuation Services
Cask provides independent valuation and analysis of prospective and ongoing IT outsourcing and cloud computing efforts to drive performance, responsiveness, and cost effectiveness. MORE
Tool Procurement Advisory Services
With an unbiased approach, Cask provides evaluation of ITSM tools, associated risks, costs, and performance. At the end of an engagement our clients feel well-informed about the investment they are about to make.
