IT Service Management (ITSM) frameworks provide a broad guideline for implementing best practices while ITSM tools provide a specific implementation based on those guidelines. Even if both frameworks and tools are adopted, an organization is not guaranteed success.
Cask helps clients understand how each of the processes, organizations and services should work together and how they can be measured to ensure continued success.
Our Perspective
Most organizations that begin their ITSM journey have been running IT processes for years (if not decades). At Cask we embrace that experience as part of the overall journey to enable change within an organization. Our associates have:
- 10-20 years leading ITSM process transformation activities
- ITSM transition and operations experience
- Leadership experience with Lean Six Sigma techniques and ITSM best practices (i.e. ITIL®, COBIT®, CMMI-SVC) and standards (ISO/IEC-20000)
- ITIL® Foundation and Expert certifications
- ISO / IEC 20000 certifications
Why Cask
Our customer’s transformations have led to increased productivity, decreased cost and improved IT service to the business. As part of each engagement, Cask will help the customer build a Business Case Analysis (BCA) to ensure the customer’s core mission is always the priority.
Portfolio Offerings Include:
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