Client Stories

Largest Global Entertainment Company

Situation

The largest global entertainment company had a major initiative to consolidate their existing Service Catalogs. The organization had been using 3 different legacy tools for their 3 different ServiceCatalogs in use. The company was seeking our expertise to help in consolidating their services and requestable items into one Service Catalog on ServiceNow. In addition, the company was seeking processes and guidelines for adding new services to their catalog in the future. “Largest Global Entertainment Company”

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Blizzard Entertainment

Situation

clientstory_blizzardBlizzard was not using ServiceNow to track their assets, they were using a homegrown application to do this. This homegrown application was not doing a good job of tracking assets from beginning to end. They were tracking when assets arrived at storeroom, but not effectively tracking after assets left the room. Blizzard did not have accurate insight into who owned the items and where they were located. “Blizzard Entertainment”

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Stone Brewery

Overview

clientstory_stonebrewStone Brewing is the 8th largest craft brewer in USA, and has been seeing rapid growth with new facilities opening in Richmond, VA and Berlin, Germany. There are four main components to the Stone Brewing business, and they were looking to find a tool that would be able to help across those components. Stone was using various legacy tech such as email, Excel, SharePoint, MS Project, etc. After evaluating the different options, Stone chose ServiceNow and was able to consolidate their various technologies to one tool. Unlike most organizations, Stone did not start off first using ServiceNow for IT. Stone Brewing started using ServiceNow forBrew Ops Maintenance, Facilities and Safety, then scoped Media and IT. By consolidating everything to ServiceNow, Stone Brewing was able to save $250,000. “Stone Brewery”

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Largest Regional US Airline

Situation

The largest regional US airline, with over 44,831 employees operating more than 3,400 flights a day. The largest regional US airline had a need for new processes and system implementation services that involved behavioral change on the part of the people in the organization responsible employing the new system. “Largest Regional US Airline”

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California State University – East Bay

Situation

CSUEB2_LogoCalifornia State University – East Bay (CSUEB) had purchased ServiceNow to replace their existing Service Management solution, but was unsuccessful in the initial implementation. The initial effort was focused on providing the same functionality previously held within their existing toolset. This led customer dissatisfaction and resulted in a leadership decision not to continue implementation activities.   In addition, new requirements continued to arise, including the need to meet security audit requirements regarding asset tracking. “California State University – East Bay”

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Sempra U.S. Gas and Power

Situation

sempra_LogoSempra US Gas and Power had recently experienced multiple organizational restructuring efforts. During one of these efforts the decision had been made to implement a new ITSM Tool to perform incident and change management processes. Due to staff turn-over and operational tempo the Tool was implemented mostly out of box without consideration for Sempra’s existing processes. Due to the lack of value the system was providing IT teams, it was largely avoided which left Sempra management with a lack of visibility into operational demands and IT Performance. Further, the incident management process became fragmented between different operational towers within the IT department. “Sempra U.S. Gas and Power”

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United States Marine Corps

Situation

sempra_LogoThe Marine Corps Enterprise IT Services (MCEITS) program had a requirement for scalable turn-key technology solutions and services to field a Marine Corps enterprise transformation and modernization initiative. The goal was to provide an application hosting capability, enterprise shared services, access to enterprise-wide information, and the ability to collaborate and share information across the Business and Warfighter Domains. “United States Marine Corps”

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