Cask Presenting at EDUCAUSE 2016


The EDUCAUSE Annual Conference is the premier convening of IT professionals and technology providers across the diverse higher education landscape. The conference creates networking opportunities for colleagues to share ideas regarding strategies, leading change, effective processes, what’s working, and sometimes—more importantly—what isn’t. This conference takes place October 25-28th at the Anaheim Convention Center.

This year Cask is proud to have Director Jason Rosenfeld present alongside Helen Norris of Chapman University, Carol Gonzalez of Cal Poly Pomona, and Borre Ulrichsen of Gonzaga University on the topic “Promoting a Culture of Transparency and Accountability through IT Service Ownership.” This session demonstrates how turning an IT organization into a truly service-focused team requires a cultural change on every level. Come learn about how three universities used service ownership to make this transition happen in a clear and transparent way. By attending this session you will, learn how to implement cultural changes required for creating a truly service oreinted organization, identify the appropriate owner for IT services , and understand the impact on campus of service-focused IT.


Session: Promoting a Culture of Transparency and Accountability through IT Service Ownership

Date: Tuesday, October 26th

Time: 1:30 pm – 2:30 pm

Location: Exhibit Hall B/C, Level One


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Cask Presenting at itSMF Southern ITSM Summit

Cask is proud to be a Sponsor for the itSMF Southern ITSM Summit on Monday, Oct 17th in Roswell GA. This is the largest 1-day Service Management conference in the Southeast.

During this summit, speakers will present their experience in various ITSM topics that are relevant to everyone today. You will have the opportunity to select from 16 presentations spread over 4 tracks. Don’t miss Cask’s Associate Director, Kevin Griggs, present on the importance of Organizational Change Management.  Come visit Cask in the exhibition showcase to learn more about our services and enter for our prize drawing for a Cask whiskey barrel!

Date: Monday, October 17th

Time: 7:00 am – 5:00 pm

Address: Doubletree Hotel Atlanta – Roswell GA
1075 Holcomb Bridge Road
Roswell, Georgia  30076
United States


To schedule a time to meet with one of our Coopers to learn more about Cask at this event fill out the form below:

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The Anatomy of a Service Portfolio


The Service Portfolio is one of those service management capabilities that is, generally, not well understood. There tends to be a wide variety of opinion on what it is and how to leverage it in a typical service management program. Some misconceptions about the Service Portfolio include: (more…)

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What you Need to Know Before Purchasing a New Security Tool


Speaking of nightmares… ever tried to implement a tool without a process? Does that sound crazy to you? If it doesn’t, you are not alone. Thousands of companies try to implement management platforms and other tool solutions without properly discovering, defining, and maturing processes that are designed to direct and streamline their organization.  Usually tools are acquired to improve a process.  Without a process for the tool to act on, all you could be doing is (more…)

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Laying the Groundwork for a Successful Engagement


Organizations, throughout multiple industries, are striving to successfully manage their IT environments. Many even find it necessary to invite assistance from some form of professional services organization to help them achieve their goals. I have worked at several of these firms over the course of my career. When we host internal discussions amongst ourselves about the progress we are making (or the lessons learned from working with our customers) we’ve noticed some common themes that, if addressed preemptively, can make our work together much more successful. (more…)

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Vulnerability Nightmares: SCREAMING for Automation


Missing a critical vulnerability mitigation can be a nightmare, and if the unmitigated vulnerability is exploited…that could be like a dream of falling and never hitting the bottom because the impact can ripple through an organization with effects unimagined to the business and its reputation. The job of managing vulnerabilities and maintaining a secure environment is one of high stress and uncertain success.

Many environments today cope with the never ending cycle of monitoring, managing and remediating vulnerabilities through a combination of automated tools and manual processes. These manual processes are usually siloed, disjointed, and require face-to-face interactions, hindering real time responses to current threats. The process may go something like this: (more…)

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Meet with Cask at Upcoming NDIA Gold Coast Event

Cask is a proud sponsor of the upcoming 28th NDIA Navy Gold Coast Small Business Procurement Event. This event takes place August 23-24 at the San Diego Convention Center. The purpose of Gold Coast is to provide a forum to educate, guide, and assist businesses, especially small businesses, in working with the government, primarily the Department of Defense.

NDIA is working to bring informative and motivating speakers to present topics of interest regarding working with the government, specifically the Department of the Navy. Plan on attending exciting and relevant general/plenary and break-out sessions. Visit over 250 industry and government exhibitors along with dozens of posters containing company information and opportunities. Cask will be at Booth 710, so make sure to stop by to speak to our Coopers in attendance. For more information on how to register for the event, read more here. Look forward to seeing you at the event!



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The Art of Business Relationship Management

When we discuss several of the various aspects of IT Service Management, and ITIL in particular, we tend to focus on relatively rigid, repeatable, and metric-driven processes.  These more rigidBRM processes, such as Incident, Problem, and Change, are viewed as more of a science, as they can be easily repeated and measured with precise analytics for success.  These core processes are indeed vital for success, and every IT organization should continue to strive to reach maximum performance levels in these areas.

Business Relationship Management (BRM) certainly has its fair share of measurements and repeatable processes, but we believe that a truly successful BRM process includes factors that cannot be easily measured.  The art of Business Relationship Management therefore includes some of the following key factors:

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How to Try Any ServiceNow Store App for Free

This piece was originally posted on the blog at where Christopher Morgan oversees Product Management.  Stave builds and supports ServiceNow applications and makes them available exclusively through partners such as Cask and the ServiceNow Store.

Did you know that you can try out applications in the ServiceNow Store for free in a stand-alone sandbox instance?  Most people know about the “Try” button on the Store, which installs the app in your sub-production instances, but last month they introduced the ability to spin-up a separate, stand-alone instance to test apps without having any effect on your instance governance procedures.This is great if you’re not the platform owner, but still want to try out an app build for the platform.



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