This piece was originally posted on the blog at staveapps.com where Christopher Morgan oversees Product Management. Stave builds and supports ServiceNow applications and makes them available exclusively through partners such as Cask and the ServiceNow Store.
Here’s the easy break-down on how to kick the figurative app tires:
- Visit the ServiceNow Store and click on any app to view its page.
- Click the Request a Demo button. It’s on the right, about half-way down.
- Login with your HI credentials. HI accounts come from ServiceNow.
- You will receive an email when your demo instance is ready. This will include the URL and initial admin credentials.
- Try the apps and then decide if you want to “Try” them in your sub-prod instances, or “Buy” them and run them in production.
Five steps still too much? I made a short video (specific to Stave, but the same for everyone) to show how this works:
When you ask an organization why they are using Categories and Sub-Categories for Incident, Problem and Change Management, the most common answer you may hear back is, “For reporting, of course.” You may also hear, “We use them for routing of tickets.” Here in lies the most common misconception of Categories versus Configuration Items. The Categories and Sub-Categories can serve a greater purpose with the use of Configuration Items. Imagine that the “What” is the Configuration Item and “Fault” is the Category/Sub-Category. Several professional services organizations have referred to these two things as the Nouns and the Verbs. Well, that is great way to summarize the difference.
We all know that establishing a CMDB is a very heavy, labor intensive process even with the use of discovery tools available in our eco system today. “Categories vs. Configuration Items: “X” Marks the Spot”
Cask is proud to be a sponsor of the upcoming Geek Week- ISACA Atlanta conference. The 8th annual Geek Week Conference is Atlanta’s premier IT audit, security and governance training event!
The conference takes place August 8th-10th with a 2 Day Certification Review Course following on the 11th and 12th at the Cobb Galleria Centre.
Top 5 Reasons to Attend:
- Learn up to date industry best practices on IT Governance, Audit, and Security.
- Obtain up to 18 CPE Credits through sessions offered to support your CISA, CISM, CRISC, CGEIT, and other industry related certifications.
- Attend networking events throughout the week to engage with peers across all industries.
- Listen to sessions from industry leaders including a closing KeyNote by Kevin McCarthy, CEO of 360 Narrative Group.
- Receive a special gift for referencing this post when you stop by the Cask table in the Exhibit Hall!
REGISTER HERE for Geek Week 2016. We look forward to seeing you at this upcoming conference!
If you would like to learn more about how Cask can help you with Audit, Governance, and Security work visit our page.
I was supposed to do a talk on a new blog series, code-named “Nebulous.” It’s about kicking your OWN butt off the status quo “train,” and falling in love with divergent thinking patterns. I hope you subscribe to this series 4 times over when it comes out December of 2016 (1 subscription for each of those “throw-away” email addresses you’ve got in your little black book). But although spreading the word on how to use divergent thinking patterns in the technology workplace will make ME happy, it’s not really about my happiness; it’s more about your perceivably new found pattern in divergent thinking, and where it can be applied.
Instead, I’ll mention the person that has arguably done more than anyone I know to deliver that message to hundreds of students attending her course(s) at Stanford University, Dr. Tina Seelig. She is a lady who I highly respect
“Service Systems, Happiness, & Uber Rides”
Many IT professionals today work in a world where “Compliance” and “Audit” are words to be feared and activities to be avoided. I was there myself once, trying to figure out how to comply with 21CFR Part 11 requirements, survive internal and external audit, and work to keep up my organization’s own ISO 27001, and ISO 9001 certifications- all while still trying to do my own job. “No More Legacy and Manual GRC Management”